Privacy Policy

Privacy Policy for KIO EV

1. Introduction KIO EV (“Company,” “we,” “our,” “us”) is committed to protecting the privacy of our customers (“you,” “your”). This Privacy Policy outlines the types of personal information we collect, how we use it, and the measures we take to protect your information when you use our services, including the rental, sale, and servicing of electric two-wheelers (“Vehicles”).

2. Information We Collect We collect the following types of information:

Personal Information: This includes your name, address, email address, phone number, date of birth, and driver’s license details.
Payment Information: We collect payment details, including credit/debit card information, bank account details, and transaction history.
Vehicle Usage Information: This includes data on the usage of rented Vehicles, such as location, mileage, battery usage, and any incidents or accidents reported.
Service Information: We collect details regarding service history, maintenance records, and any repairs performed on Vehicles.
Communications: Any communications you have with us, including emails, phone calls, and messages, may be recorded for quality and training purposes.

3. How We Use Your Information We use your personal information for the following purposes:

To Provide Services: To process your rental, sales, and service transactions, including verifying your identity, processing payments, and providing customer support.
To Improve Services: To analyze how our Vehicles and services are used, enabling us to improve our offerings and customer experience.
To Communicate: To send you service-related updates, promotional offers, and important notices.
To Comply with Legal Obligations: To fulfill our legal obligations, such as maintaining records for regulatory purposes or responding to legal requests.

4. Sharing Your Information We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

With Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors, maintenance providers, and IT support.
With Legal Authorities: We may disclose your information if required by law, or to protect our rights, property, or safety, or that of others.
In Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

5. Data Security We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments.

6. Data Retention We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including any legal or reporting requirements. After this period, we securely delete or anonymize your data.

7. Your Rights You have the following rights regarding your personal information:

Access: You have the right to request access to the personal information we hold about you.
Correction: You have the right to request the correction of inaccurate or incomplete information.
Deletion: You have the right to request the deletion of your personal information, subject to certain legal restrictions.
Objection: You have the right to object to the processing of your personal information under certain circumstances.
Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

8. Cookies and Tracking Technologies Our website may use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content. You can manage your cookie preferences through your browser settings.

9. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you via email. We encourage you to review this Policy periodically to stay informed about how we are protecting your information.